Thursday, February 16, 2012

Insulting Attitude of goAir call center rep

I had called up the goAir call center today and the call center representative called my friends a 'bakra'
I was very upset and registered a complaint on the goAir website

Here is the extract of the complaint....
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I had a complaint aginst the call center rep (Tajinder) whom I spoke to today (at 3.20 pm IST, 16th Feb, 2012).
I have booked tickets for my friends who are in Ahmendabad, who unfortunately don't have access to Internet to take print out of the ticket. I had called in to enquire if they can get the E-ticket at the airport.
After listening to my question, Tejinder (without muting his line), turns asked someone in hindi "Ek bande ne 6 logon ke liye ticket book karayi hai, and un 6 bakron ke pass internet access nahi hain. Kya unko airport me ticket mil jaayegi …..". Then the phone went to mute
Wow, is this how you talk about your customers? What right does he have to call my friends a 'bakra'. It is none of his business to pass comments on us.

After a while, Tejinder unmuted the phone and got back to me. When I inquired about why he called us a bakra, he denied it and said that he was not talking about us, but about someone else.

Then I asked him to connect me to the supervisor. He agreed and turned around (without muting the line) and told someone in hindi ' usne, mujhe bakra bolte huye sun liya.' . After some low back ground conversation, the phone went mute. Before the phone went mute, I think I heard him asking one of his colleages to talk to me like a supervisor.

I spoke to the supervisor Pradeep Pandey and complained. He too denied the incident and apologized.

I regret having booking a ticket on goair which doesn't respect the customers. Please take action

Regards
Nagendra HK
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This is the response I gor from goAir

Dear Mr. Nagendra
Warm Greetings from GO Air!
Further to your email, we are sorry to hear about your unpleasant experience at Call Center.
We empathize with your concern and apologize for the same. We wish to inform you that we have terminated both the representatives after listening to the call recording. We at Go Air, always believe and are trained to put our Customers first. A seamless, comfortable travel experience is what we aim to go about every time. At times, as in this instance, we do fall short. Feedback such as yours helps us improve. We hope you shall view this as an exception and consider giving Go Air an opportunity to welcome your aboard once again.
Mr. Nagendra, we once again humbly request you to treat this case in isolation it deserves and do not let it deter you from patronizing Go Air. We would appreciate if you could grant us another opportunity to serve you better in near future.
For further information on Flight schedules / fares / booking, please revert to us at feedback@goair.in or contact us at 1800-222- 111 / 9223-222-111. We would be glad to assist you. We would request you to frequently visit our website www.GoAir.in for updated information.
Thanks and Regards,
Aparna Desai
Customer Care

Monday, February 13, 2012

Girl power

Heard from a bunch of folks at office while heading towards stairs to go down.

First Guy: Lets take stairs, we just have to go one floor down

Girl: Nooo, we have to go 2 floors (won't it be difficult, you moron)
Another guy: Ok then, lets take the elevator
.
.
And the whole gang followed .... :-)

Seat belt traffic fine

Just 7 days in to the rule being introduced, I paid my first fine for not wearing the seat belt.

Another blunder happened. When the cop stopped me, he also told me that there was an older fine(ticket) of Rs 100/- for a violation at Ashwath Nagar. I didn't even know where this area was and don't remember travelling there. The cop also didn't know where this area was. I also told him that i had cleared all my traffic dues 3 months ago. The cop told me that this was a 2010 violation which probably was uploaded to their server recently (in last 3 months) and hence I have to pay up. Relentlessly, i paid and came home. While looking for Ashwath Nagar on google maps, i realized that it was somewhere near Marath Halli and i have never been to that area in my car. I cross checked the receipt again and realized that the cop had mistyped the car number :( . Instead of 2450, he had typed 2550 and I landed up paying some one else's fine. I checked with another traffic cop (my neighbour) and he told me that there is no way I am going to get this money back :(

I caught the traffic cop again the next day at the same spot and asked him why he did this blunder the previous day. He laughed about it and told me that he cannot do anything about it and cannot refund. He told me that next time I violate traffic, he will let me go without collecting fine. So I asked him if he expects(wants) me to violate traffic. He wasn't expecting me to say that and told me that I shouldn't violate traffic, but if I were to, then he will let me go. I pursued that for me to go to him, I have to violate traffic only in his jurisdiction. He was clueless on how to reply to my question and wanted me out. And I did .....