As I was in the middle of voicing my opinion with the staff, I noticed two elderly ladies in their sixties, enter the outlet. I could hear them speak as they were quite loud. They called the waiter and told them that they were coming to their 'Hotel' for the first time and wanted some help in ordering the food. It was very evident, that both the ladies were not able to talk in English. The waiter helped them smilingly with their questions - All in Kannada. If the waiter had strictly followed their anti Kannada policy, then Pizza Hut would have lost the business and would have left 2 more unhappy customers (apart from me).
Later, my wife told me that she and her cousin too have voiced their opinion at a different outlet about the policy.
I would request every reader to go the pizza hut website http://www.crm.pizzahut.co.in/index.php and give a feedback about their policy








